Coffee bag return policy
Coffee bag sales are final
Because we are a small independent roaster and coffee is a perishable food product, Haven Coffee House & Roasting Co. cannot accept returns or exchanges on coffee bags.
Before ordering
Please review the coffee, roast, bag size, grind selection, quantity, and delivery address before placing your order. Once a coffee bag order is placed, it is considered a final sale.
If something is not right
If your order arrives damaged, is incorrect, or you have a quality concern, please contact us. We are not large enough to accept returns, but we care about your experience and will review the circumstances and try to make it right.
Email james@havencoffeeandroasting.com with your order number, a description of the concern, and photos when they are relevant.
Contacting us does not guarantee a refund, replacement, or other remedy. We will evaluate each concern individually.